POLICIES & PROCEDURES

POLICIES & PROCEDURES

Our policies allow us to provide a higher standard of service, therefore we have implemented them to provide you an exceptional experience. Appointment cancellation fees, unfortunately, are necessary due to unavoidable expenses and valuable time allocated to every patient when they make appointments.

APPOINTMENTS

We offer several options for your convenience to reserve an appointment. You may schedule an appointment by calling our office at 469-278-4043 or on our website click any button for booking through email or phone.

When reserving your appointment, you will be asked to use a credit card to guarantee the appointment, however you will not be charged a fee. If you cancel less than 24 hours prior to your appointment, or fail to show up, a $50 appointment cancellation fee will be applied to your credit card at that time. (see cancellation policy below). A reminder for your appointment will be sent either via text or email, which you are able to confirm. If you need to cancel or reschedule, please call us at 469-278-4043 or email appointments@mymedspa.com Please note, when you schedule an appointment, that is your acceptance of the policies. 

WHEN SHOULD I ARRIVE?

Please arrive 15 minutes prior to your scheduled appointment time, for your first initial appointment. This appointment will require paperwork including a brief medical history form, and consents. If scheduled for dermal fillers, microneedling, or laser treatments, please arrive 20 minutes prior to your scheduled appointment time so that we can properly prepare your skin. For any other appointment types, please arrive 5 minutes prior to your scheduled appointment time. You can fill out new patient forms from home and bring with you, they are on our website under "Patient Forms", this could save you time. We also offer iPads at the spa for your to use to provide documentation.  Please remember to bring your state issued ID with you. 

 

IS THERE ANYTHING I SHOULD DO PRIOR TO MY APPOINTMENT?

We ask that any laser hair removal patients have the treatment area clean shaven before they arrive for their appointment (we usually recommend that you shave the day before). If not, we may have to reschedule or have $50 shaving fee applied to your treatment. Our patients receiving facials, please arrive without makeup, if possible. You also have the option to cleanse your skin here, please be sure to allow enough time to do so before your appointment.  (Hyper links here)  Laser Hair Removal, Plasma Pen, Laser Genesis, Palomar 1540, IPL- laser treatments- (blurb- no antibiotics, no sun, please shave the night before or the morning of, if you are on antibiotics please let the front desk know and we might have to rebook you. 

WHAT IF I AM LATE TO MY APPOINTMENT?

If you are not able to be on time, we will do our best to complete as much of the treatment as possible. Please keep in mind with some treatments, it may be necessary to reschedule your appointment. In fairness to others, your treatment must end on time so the next scheduled patient’s service can begin on time. If you are late for your appointment, your session may be shortened to accommodate other patients whose appointments follow yours. Depending on how late you arrive for your appointment. We will have to determine if there is enough time remaining to start a treatment, you may be asked to reschedule your appointment for another day.

WHAT IS THE CANCELLATION POLICY?

Your appointment is reserved exclusively just for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours prior to your scheduled appointment time. All services cancelled less than 24 hours in advance are considered a “no-show” and will be subject to the $50 appointment cancellation / no show fee. We require a major credit card on file to reserve all appointments. This courtesy enables us to maintain a higher availability for our patients. Please note, by scheduling an appointment, you are agreeing to this policy.  If you purchase a package or treatments during a special event, you could be required to pay $100 for a "NO SHOW" or "Late Cancel" fee for your missed appointment.

REFUND POLICY?

While we make every effort to make our customers as happy as possible, ALL SALES ARE FINAL and are non-transferable. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series. However, if possible, we will allow our patients to use the charges towards other services and/or products. My Med Spa reserves the right to review all refund requests and make a decision on any resolution (if any).  If you purchase a package or treatments during a special event or with special pricing, we will not refund we may choose to provide in-store credit. 

PAYMENTS

We accept Mastercard, Visa, AMEX, Discover, Care Credit and Cash. Depending on the treatment amount, payment options may be available. 

GIFT CERTIFICATES

Giving a gift certificate is convenient and since you choose the denomination, they are right for any budget. Gift Certificates are non-refundable and not a valid form of payment for a no-show or cancellation fees.  We offer custom gift cards, if you need a custom gift card please let us know and allow at least 30 minutes for them to be available for you.

MEMBERSHIPS

We have a variety of exclusive memberships. The details for each membership are outlined in your contract. You will be charged the membership fee each month. Memberships are typically enrolled for 6 months at a time. You can find more info on our Memberships page.  Members of the spa are offered Perks at 6 months, 9 months and 12 months of their membership.  Perks details are available for your review.  Please see front desk for more information. 

GENERAL POLICIES

A credit card is required to secure all appointments. All prices, policies and services are subject to change without notice. Scheduling an appointment is your acceptance of these polices. All sales are final.

GROUPON

We do accept Groupon appointments. However, if you do not show up for your appointment; we reserve the right to redeem your Groupon. By scheduling an appointment you are accepting these terms.  Before you buy your Groupon, please call us first, we do price match in certain instances.  We might even offer better prices than you find on Groupon.